Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you use our services, including your name, email address, phone number, and business information when you request our AI audit or consultation services.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, to communicate with you about our services, and to analyze how you use our platform to enhance your experience.

3. SMS Opt-In and Information Sharing

Optima Group AI LLC does not sell, trade, or rent your personal information to third parties.

Mobile Information and SMS Consent: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opt-In and Choice: You may opt-in to receive SMS/MMS messages from Optima Group AI LLC by providing your phone number on our web forms. You can withdraw your consent at any time by replying STOP to any message. For assistance, you may reply HELP or contact us at jeff@optimagroup.ai.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Voice and text data are protected with industry-standard encryption.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To stop receiving SMS messages, you may reply "STOP" at any time.

6. Voice Agent and Call Data

When you interact with our AI voice agents or participate in voice calls, we may collect and process voice recordings, call transcripts, and metadata such as call duration and timing. This data is used to provide our services, improve AI performance, and ensure quality. You can request deletion of your voice data by contacting us.

7. Cookies and Advertising

We use cookies and similar tracking technologies to understand how visitors use our website and to measure the performance of our advertising. Our website uses Google Ads (operated by Google LLC) for advertising measurement and, where enabled, ad optimization. This includes measuring when a visitor requests a free AI Visibility Audit or completes a booking, so we can tell which of our ads lead to real inquiries. Data collected through these cookies may include the pages you visit, how you interact with our site, and, where applicable, advertising identifiers and an approximate location derived from your IP address. We also use Google Analytics (operated by Google LLC) to understand how visitors use our website, under the same cookie choice described below.

Your choice: Visitors in regions where consent is required are shown a cookie banner, and advertising cookies remain off until they choose to accept. You can accept or reject at any time using the "Cookie Settings" link in our website footer, and you can also control cookies through your browser preferences. If you previously accepted and later withdraw your choice, advertising tracking is turned off going forward.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at jeff@optimagroup.ai or through the contact information provided on our website.